Privacy Policy


      PrecisionBit Pte Ltd

      Physical Address
      115 Amoy Street #02-01, Singapore 069935
      Contact Email
      [email protected]
      Phone Number
      +65 9692 1114
      Registration Data in the Commercial Registry
      Singapore Local Company UEN - 201533713M

      Last updated: May 25th, 2018

      1. Acknowledgement

      Please read carefully. If you do not agree to these terms, please do not access or use this site.

      PrecisionBit Pte Ltd (henceforth "us," "we," "our Service," the “Service,” the “Platform,” the “Site,” “GroupStar,” or simply “PrecisionBit”) values the protection of your privacy. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

      This policy applies to all digital entities operated by GroupStar, including the www.groupstar.io website and its subdomains, the back-end site studio.groupstar.io (the “Platform,” the “web studio”, the “studio”), our Android and iOS mobile application (each, an “App”), and social networks (including but not limited to Facebook Platform and LinkedIn, each, a "Site"). Our Platform is not directed to children, and as such we do not knowingly collect personal information from children who are under 16 years of age.

      We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

      2. Definitions

      Service
      Service is the video creation and editing solution that we provide to our business clients, as well as any operations on the www.groupstar.io website, the studio.groupstar.io back-end site, and the GroupStar Android and iOS mobile applications all operated by PrecisionBit Pte Ltd.

      Personal Data
      Personal Data refers to data about a living individual who can be identified from this data (or from this and other information either in our possession or likely to come into our possession).

      Usage Data
      Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

      Cookies
      Cookies are small pieces of data stored on your device (computer or mobile device).

      Data Controller
      Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
      For the purpose of this Data Protection Policy, we are a Data Controller of your Personal Data.

      Data Processors (or Service Providers)
      Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
      We may use the services of various Service Providers in order to process your data more effectively.

      Data Subject (or User)
      Data Subject is any living individual who is using our Service and is the subject of Personal Data.

      3. Information We Collect and How We Use It

      a) What Information GroupStar Collects

      We collect information about you only if we need the information for some legitimate purpose. GroupStar will have information about you only if (a) you have provided the information yourself, (b) GroupStar has collected the information, or (c) GroupStar has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.

      Information that you provide us

      i) Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, and company name to complete the account signup process. You'll also be required to choose a password for accessing the created account. You may also provide us with more information such as your photo, time zone and language, but we don’t require that information to sign up for an account.

      ii) Form submissions: We record information that you submit when you submit a form on our website in order to request a demo or get in contact with us, participate in contests or respond to surveys, or send an email to request customer support or to contact GroupStar for any other purpose.

      iii) Payment processing: When you make use of our paid Service, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.

      iv) Interactions with GroupStar: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales, business development, or support professionals, for the purposes of improving our interactions with you and other customers.

      Information that we collect automatically

      i) Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites, and to resolve technical problems.

      ii) Information from cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. Our third-party service provider partners may also use technologies such as cookies to gather information about your activities on this site and other sites.

      iii) Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your business use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

      Information that we collect from third parties

      i) Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at [email protected] to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

      ii) Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to GroupStar. We may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.

      iii) Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, LinkedIn and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. Once collected, this information may remain with us even if you delete it from the social media sites. GroupStar may also add and update information about you, from other publicly available sources.

      b) Purposes of Using Information

      In addition to those mentioned above, we may use your information for the following purposes:

      i) To communicate with you (such as through email) services that you have requested, outstanding services that you are entitled to, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
      ii) To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
      iii) To ask you to participate in surveys, or to solicit feedback on our products and services;
      iv) To set up and maintain your account on our studio, and to do all other things required for providing our services, such as onboarding, collecting footage, instructing you on how to use our platform and sites, handling contracts and payments, or requesting further information or feedback on services provided;
      v) To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
      vi) To provide customer support, and to analyze and improve our interactions with customers;
      vii) To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of GroupStar, GroupStar’s users, third parties and the public;
      viii) To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
      ix) To analyze trends, administer our sites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
      x) To monitor and improve marketing campaigns and make suggestions relevant to the user.

      c) Legal Bases for Collecting and Using Information

      Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of GroupStar or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

      Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

      Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

      d) Retention of Information

      We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases.

      e) Who We Share Your Information With

      All entities listed here have access to the information covered subsection (a). We do not sell any personal information. We share your information only in the ways that are described in this policy, and only with parties who adopt appropriate confidentiality and security measures.

      Employees and independent contractors: Employees and independent contractors of PrecisionBit, included but not limited to Account Managers and Video Editors, have access to the information covered in (a) on a need-to-know basis. We require all employees and independent contractors to follow this policy for personal information that we share with them.

      Reselling partners: We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.

      Third-party service providers: We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, or to assist us in analyzing how our Service is used in ways such as providing customer service, advertising, email marketing, communication, or payments services. We may need to share your personal information and aggregated or de-identified information to these providers. They are authorized to use your personal information only as necessary to provide these services to us, and are obligated not to disclose or use it for any other purpose. These third parties may include:

      i) Email and SMS Marketing Service Providers
      ii) Analytics Service Providers
      iii) Customer Relationship Providers
      iv) Video Hosting Providers

      4. Participating Third Party Policies

      The Site may contain links to related services and offerings, including vendor sites. These third parties may have their own privacy policies that can be viewed on their websites or by contacting these third parties directly. Since we do not have direct control over the policies or practices of third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of these third parties before you provide any personal information or complete any transaction with such parties.

      5. Your Choice in Information Use

      a) Opt out of non-essential electronic communications

      You may opt out of receiving non-essential messages by using the ‘unsubscribe’ function included in all such messages, or you may send us an email. However, you will continue to receive notices and essential transactional emails, such as updates on services provided, unless you choose to terminate your account with us.

      b) Disable cookies

      Technologies such as cookies, tags and scripts are used by GroupStar and our marketing partners, affiliates, analytics, or online customer support provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

      We use cookies for purposes such as remembering users’ settings (e.g. language preference), and authentication. Users can control the use of cookies at the individual browser level. You can disable browser cookies before visiting our websites. If you do so, you may still use our site, however your ability to use certain features or areas of our site may be limited.

      c) Optional information: You can choose not to provide optional profile information such as your photo or language preferences. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

      6. Security of Information

      We will keep your Personally Data secure consistent with current industry standards. Security of your Personal Data is of utmost concern to us. Personal Data, once transmitted to us, will be stored on computers that only selected personnel and contractors have access to via password, and/or on web hosting servers maintained by Microsoft Azure, which employs its own physical and network security measures.

      In addition, your GroupStar videos and/or footage may be stored on our cloud servers and on Vimeo, our video hosting Service Provider. Your videos and user content are hidden from public visibility and have limited-access, wherein access is solely gained through an obscured URL system. This obscured URL makes it difficult, if not impossible, for an unauthorized personnel to guess the URL address of your video or content without an invitation from you that includes the relevant URL. However, because the videos and content are not password-protected, a possibility exists that an unauthorized third party could discover your videos and/or content. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security.

      7. Changes to this Privacy Policy

      GroupStar has the discretion to update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.